As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it's our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

Investigates potential and confirmed fraudulent transactions via various informational avenues to assist internal and external customers with security cases. This may also involve direct communications with customers as well as, law enforcement collaboration.

Attends and represents the bank at various task forces in the community with the objective of loss prevention education and assistance.

Reviews and analyzes branch security video for bank security needs; deposited items via available loss prevention tools in order to prevent losses; new customers for proper identification and address information; and, new checking accounts via available loss prevention tools in order to ensure customer eligibility for opening/maintaining account.

Contacts customers, banks, and businesses to confirm accounts and deposits. Collaborates with other departments in an effort to collect funds from losses to customers and the bank.

Coordinates with Checking Services if account closing arrangements need to be made.

Prepares reports to use for multiple purposes including but not limited to providing assistance to other departments or business partners such as our attorneys when collections are escalated to these partners.

Ensures that each collection effort is handled in accordance with applicable law.

Performs and assists Loss Prevention Manger with check fraud cases; investigative researches, consults with customers, branch staff and law enforcement if applicable.

May perform or assist with branch security audits as well as staff security/robbery training.

May assist with response to robberies as needed.

Composes and sends security alerts as needed depending on the subject of the alert.

Assists Loss Prevention Manager to ensure updates to Security policies and audits are performed timely.

Assists Loss Prevention Manager with projects as needed.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. A minimum of five years in Deposit/Branch banking operations is required. Effective communications skills are required, as it relates to communications with customers, both internal and external. Prior Security/Fraud/ Financial Crimes investigations experience and an understanding of check scams, cyber, digital and various other types of fraud is preferred. Requires experience using Microsoft Office products and ability to learn and use various software systems in order to execute security alerts and other reports.

OTHER SKILLS AND ABILITIES:

This position requires someone who enjoys working through challenges to uncover solutions, ability to apply logic to problem resolution, and pays close attention to detail. Ability to execute in a fast-paced, high demand environment, prioritize multiple high-risk tasks while balancing other organizational priorities, and consistently provide appropriate, clear, and timely responses. Teamwork and collaboration is a must for this position. Exceptional interpersonal communications and analytical skills are required. Ideal candidates must have experience using effective probing, analytical and exploratory skills.

Position will also require certain fraud certifications to be obtained within three years of hire to maintain a solid foundation of industry standard financial crimes investigation, research and analytical skills. Management of ongoing credit programs are required to maintain most accreditations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to handle objects or controls, and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus to read documents in print and electronic form. Requires ability to operate a motor vehicle to do occasional travel.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level in the work environment is usually moderate.